I ordered a glaSS print from My photo box via purchased voucher from Cudo in November 2012.It is exactly 8 months today when in fact the order should have been delivered 7 months ago.
After trying to communicate with Cudo as you cant sometimes contact the merchant directly. My photo box then became happy sumo was very difficult to contact after being told by Cudo to go directly to the merchant and if unsuccessful to contact Cudo back again, but when I did contact Cudo, because I could not get anywhere with happy sumo, Cudo did not return my emails. I then received an email from my photo box some 3 months after placing the order that my glass print will be delivered within the week and in particular Tuesday of that week but a person must sign for the delivery. I made sure I was at home on that particular Tuesday but no delivery was I sent an email to happy sumo and I had a response saying "please extend some time to them and the delivery will be made".
Email after email few more months pass by, but recently I got on the net again and managed to communicate with the same person that originally sent me the email and he confirmed that my order is in the warehouse and it will be delivered. I told him not to deliver and that I would pick it up on a Friday, it was Tuesday when I contacted them. I was told that If I wanted to pick it up I might wait around for a few hours as they had thousands of orders in the warehouse. I told him I would not leave unless I picked up my order since it was in the warehouse and they had all this time to find it and get it ready.
He gave me the warehouse address and I definitely decided that I would go in on Friday and once and for all try and finish the matter, but surprisingly the order was delivered to by TNT Couriers on Thursday around lunch time.
Hellalooyah, I cannot believe it It took eight months to deliver the order.So never give up, there is always hope.
Review about: Delivery Service.